Emergency Troubleshooting and Repair
Failures Happen
There are many components in a computer and given the limited lifespan of these parts, one could stop working at any moment.
Even small bugs and glitches in a staple software product can bring company operations to a halt and cause substantial losses in revenue.
When it happens, you need to have the problem fixed quickly so that you can get on with daily operations.
Available When You Need It
We offer prompt on-site service where you need it and when you need it. Call us at any time of the day and our expert staff
will have your problems solved quickly and efficiently. Individual service calls are billed with only a 1 hr minimum.
Weekend calls and weekdays after 5pm are charged at the after hours rate. Emergency service the same day, or outside "working hours" is a 3hr minimum, when not currently subscribed to a Maintenance Package.
On-line Support (Remote Control)
To have your computer controlled remotely by a Busix technician, please click the following link and follow the instructions giving
over the phone to complete the process. The software is a customized version of UltraVNC, distributed freely under the GNU GPL.
Remote Support Download.
Pricing
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| Working Hours Rate | $137/hr | Individual service call, 9am-5pm weekdays. |
| After Hours Rate | $185/hr | Individual service call during early mornings, evenings and weekends. |
| Emergency On-site | $137/hr 3hr min | Service the same day or within the next early morning, evening or weekend. |
| Remote support (via phone/Internet) | as per time of day | Phone and Internet support are billed at the same rate as physical appearances. |
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